PeopleTide CRM · Missed-call recovery with PeopleTide Phone
Turn a missed call into the next conversation.
Pass an unanswered call from PeopleTide Phone to an agent that can identify the customer and begin a configured follow-up.
How it helps
See it in action.
When a business call goes unanswered, PeopleTide Phone can send the call event into the CRM. The agent can match the caller, use the available record, and initiate the next conversation before interest goes cold.
01 Phone
The unanswered call is captured in PeopleTide Phone.
02 Event sent
Call event received
Caller matchedNisha Rao- Outcome
- Missed
- Time
- 10:38 AM
- Open interest
- Second location
Sent to follow-up agent
The CRM receives the event and matches the caller to the available record.
03 Agent follows up
PeopleTide agentHi Nisha — we missed your call a few minutes ago. How can I help?
I wanted to ask about a plan for our second location.
The agent starts the conversation and turns the reply into a clear next step.
Available in PeopleTide CRM · Requires the relevant workspace and workflow configuration.
What it supports
What your team can do.
- 01
Capture an unanswered call in PeopleTide Phone.
- 02
Transmit the call event to the CRM and match the caller.
- 03
Let a configured agent initiate a timely follow-up conversation.
Where it fits
Ways to use it in your daily work.
Use these examples to see how this feature could help your team serve customers.
Recover a new-business enquiry after the team misses the call.
Reconnect with a known customer using their latest open request.
Assign the next step to a teammate when the customer replies.
People stay in control. PeopleTide connects this capability to visible ownership, configured workflow rules, and human escalation where required.