PeopleTide CRM · Targeted customer outreach
Reach the right customers.
Create relevant outreach for selected customer groups based on their service history and current needs.
How it helps
Keep the next customer action connected to the work around it.
PeopleTide helps teams define an audience from customer and service records, prepare a relevant message, and send it through a configured business channel.
Audience
- Service
- Air conditioner
- Last maintenance
- 11–13 months ago
- Customer status
- Active
Based on current service records
You are due for the annual maintenance of your Air Conditioner. Avail our exclusive discount of 30% by using the code PROMO9 when you complete your booking today.
Available capability · Product evidence: Audience selection and broadcast workflows in the CRM
What it supports
Practical capability, connected context.
- 01
Build an audience from service dates and customer attributes.
- 02
Send a targeted message through a configured business channel.
- 03
Connect resulting bookings and responses to the customer record.
Where it fits
Use it where customer work needs a clear next step.
These examples describe currently supported product behavior without assuming a specific industry or operating model.
Remind customers when annual maintenance is due.
Offer a time-bound discount to a relevant customer segment.
Reconnect with customers whose recurring service is approaching.
People stay in control. PeopleTide connects this capability to visible ownership, configured workflow rules, and human escalation where required.